Ways You Can Slash Your Customer Wait Times
The last thing you want is for your customer to be frustrated when calling you. Not only is this difficult for your call center representatives, but your customer will likely be on the verge of jumping ship to the closest competitor. There are a few good practices you can follow that will reduce wait times. Create a Very Intuitive Menu The longer the customer wait time, the more frustrated the customer will be when he or she finally is on the phone with one of your customer service representatives.